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Contact Us — Cracckle
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Let's talk.
No pressure.

Whether you need help using Cracckle, have a question, or just want to say hello — we're listening. We reply to every message within 24 hours.

Fastest response WhatsApp: +27 67 807 3653

Usually replies within minutes. Best for quick questions or when you need a fast human response.

Email us hello@cracckle.com

For detailed questions, feedback, or anything you want to explain fully. We read every email.

Call us +27 67 807 3653

Real human in Durban. If we miss your call, we'll call you back within the hour.

Our office 197 Kenneth Kaunda Drive
Durban, South Africa

We're a small team based in Durban, building for South Africans first.

Send us a message

What's on your mind? We'll get back to you within 24 hours.

We never share your email. POPIA compliant.

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Thank you. We've received your message.

We'll reply within 24 hours. If you need faster help, WhatsApp us at +27 67 807 3653.

Common questions

Before you write — maybe we can answer it now.

The things people ask us most often.

We reply to every message within 24 hours. During business hours (SA time), WhatsApp messages usually get a response within minutes. Emails are answered by end of next business day. If you need immediate support, WhatsApp us.
Yes. Your message is read only by our small support team in Durban. We never share your information with third parties. POPIA compliant — your data is stored in South Africa under SA law. If you prefer complete anonymity, don't include your real name or email.
If you're in immediate danger or having thoughts of self-harm, please don't wait for us — call SADAG: 0800 567 567, Lifeline: 0861 322 322, or Suicide Line: 0800 456 789. These lines are open 24/7. You can also start a free 15-minute AI therapy session on Cracckle right now — no signup needed.
Yes! Our AI therapists are available 24/7 — no waiting. You can start a free 15-minute session right now at cracckle.com/login-signup. No real name, no credit card, no waiting. If you decide to continue, it's R165/month for unlimited sessions.
You can cancel with one click inside the app — no questions asked, no cancellation fees. If you're having trouble, WhatsApp us at +27 67 807 3653 and we'll sort it out immediately. Your access continues until the end of your billing period.
Yes. If you're not satisfied, we'll refund your most recent payment — no questions asked. Just WhatsApp us or email hello@cracckle.com. Full details in our Refund Policy.

Every message is read by a real person. We don't use automated responses for support.
Based in Durban. Built for South Africa. Available globally. POPIA compliant.

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